1 reviews | Active since Feb 2017

16 Feb 2017, 11:46

As usual my problem cannot be fixed

<p>Again i have a problem which cannot be fixed and it seems like it won't be fixed</p> <p> </p> <p>Every night between 7-9 i suffer severe latency issues, up to 200-300ms</p> <p>I have provided screenshots and done all the tests required but i just keep getting told my line is okay. Telkom send a technician out and i explain it to them and all i get told is "but i tested your line it works fine"</p> <p> </p> <p>Clearly it is not working fine. I am on an old dslam with congestion issues and it seems like there is no intention if sorting out my problem.</p> <p> </p> <p>Between telkom and mweb i dread having latency issues because i don't think the staff are competent enough or understand the concept of latency issues. If your speed is fine, your Internet is fine apparently. </p>

0
Replies (2)
Telkom
Telkom's reply16 Feb 2017, 15:26
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

Telkom
Telkom's reply18 Feb 2017, 11:56
Official

Hi,

we have escalated the fault 291ARK130217 to the dispatchers to arrange an available technician to attend as soon as possible. Escalation reference is 13654.

Regards
Garreth
Telkom Social Media Team

Best regards,