As if telkom will do anything about the continuing horrible client service

So Telkom has this thing where they do what ever they want and charge you for it, and to get your money back they direct you to the well know "call-centre" with the hope that you would rather just pay them the money they stole from you rather than waiste your time with the incompentance of the call centre.

Also they know you no matter what you do, they have a monopoly in south africa regarding internet lines, thus they have the mentallity of you need them, they dont need you.

So what happend is I canceled my debit order on my Telkom account deu to the fact that the debit order account was closed. I instructed the "consultant" that i would pay manually and asked if any extra costs are assosiated with that. He assured me that the would be no extra costs and the matter was settled.

So i got my bill for the month and R211.00 was added to my bill because my debit order dis not go through? So I went to Telkom in woodland boulevard, an after an hour in the que, and another 45min being "helped" by the zombie of a so called consultant, he instructed me that he cant do anything, i must call the call centre. I told him that the account was payed 3day early, so how can i be charged for a debit order, on an non existing account, that dis not go through? He just said "I dont know, just call the call centre".

I really hate Telkom an would do anything to stop business with them, but as i said, you need to hire a line from them anyway when you go to another service provider. Quess this is what happens when a company has no competition in a country.