As dumb as they come

Back again. Email was sorted eventually. I have since moved to afrihost as my isp. When cancelling my telkom account, i specifically asked the consultant to leave the 10mb line open so that afrihost can take it over. As expected, it was not. Instead, it was downgraded to 2mbps and kept by telkom. Seems like if you want a specific thing done, tell the consultant the complete opposite, i think thats how their brains operate. Furthermore, in my last complaint i warned that i will not pay double as 2 accounts were open on the same line. I have been billed twice. Im not going to pay you over R1300 for your flop. Why am i constantly getting *****ed by telkom. Even when ive moved to another service provider. Iv had little to no internet for the whole of June. Only got 3 days worth of what i app**** for. Telkom employees have got to be the slowest people iv ever had to deal with. Physically and mentally. The direct stores are none the better. If not worse. What sort of criteria do you look at when employing. I am baffled as to how your managers are still employed by you. Is there no weekly training to get your staff up to at least a basic level of understanding.