As a member of Telkom we paid the monthly premie by debit order

As a member of Telkom we paid the monthly premie by debit order. The last 2 months they only deducted a sertian amount now they are holding us responsible for paying outstanding money but as explained by one of their agents the reason our premie is different is because the router was paid off by the previous months we had to take out money that was not budget for and putting us in uncomfortable situations financially this is so unfair we just have to except what you need from us caurse to discuss further assistance is impossible trough this uncomfortable situation we have been treated so unfair trough your services therefor it is obvious you do not care if we were lojaal customers or that this was not even out fault telkom discussed us and gave us a terrible experience..