Arrogant unhelpful service

Bad service or shall I say no service at Telkom The Glen. I went to my nearest Telkom store on Saturday regarding my faulty telkom Router. The floor lady by the name of "Fatima" addressed me. I stated that I would like to have my router checked out as its not working. She rep**** that there is no technicians available. She said I can go to another store - Southgate or Eastgate. I told her that its out of my way to travel all the way there. I asked when will a technician be available - her reply was that the technicians are on a month training. I asked her for her surname in which she rep**** its her choice not to answer that. I am a customer of telkom on both home and cellular for a few years, this is not acceptable for me. Why should I be inconvenienced as to drive all the way to another Telkom store where my closest is the Glen. @Telkom please can this be addressed as this is unacceptable. I do not let you wait a month for my payment to Telkom, so I would like service when I get to a Telkom Store closest to me. Please can this be addressed.