Arrogant Call Centre agent - I am very frustrated

I signed up for the April Big deal which was a new Huawei B315 LTE WiFi router with 10 Gigs Anytime data and 10 gigs at night. Yesterday I tried to login and saw that my anytime data was finished, I logged online to check what was happening since also last month it got finished very uickly. To my surprise I was not signed onto the package I app**** for, but to a 5 gig deal that I didn't even know existed last month. I called the call centre this morning and the man who assisted me confused me even worse. He initially told me I have the 5 gig package, when I tried to explain that it cannot be because I signed up for this April Big Deal special of R199 that came with 20 gigs in total, 10 during the day and 10 at night, I couldn't even explain it much to him because it was all about him telling me all the way. He told me no, I actually have a 50 gigs package. I then asked why initially he said 5 now it is 50 gigs he didn't even listen to me he just wanted to tell me.

I asked him how much is my package per month he said the normal amount I always pay. I told him I have not yet received the bill, can he tell me but he told me how is he supposed to explain this to me if I don't have bill with me. This is the worst service I have ever had in my entire life. Firstly that I have 5 gigs package, then he wouldn't tell me for how much per month, him not listening to me but telling me all the way. Then later in the call being told ooh, actually you have a 50 gigs package. I still asked for the amount for it monthly and after pushing him and asking to speak to his manager h eventually told me it was for R245.00. I told him but I app**** for the R199 one, but you know what, this man was not up to assisting me resolve my query it was about him telling me. I asked to speak to the manager and explained to him he is not being helpful to me, he put me on hold and later came back and said will take my details thy will come back to me.

Now Telkom, can someone please tell me what have you signed me in for. I have a right to know what I am paying for, isn't it so? I couldn't even explain to him the following because he didn't give me any chance to explain anything, he wanted to tell me. Two years ago I app**** for the Black Friday special of 5 gigs but it was just never done because I was told they had limited number of stock and it was out of stock, so was told the order was cancelled. Two years latter I apply for the April Big deal promotion and now am being told the 5 gigs one was activated, then a few minutes later told the 50 gigs one was activated. What exactly am I signed up for - this I so frustrating. Is my recurring data now all of a sudden 5 gigs or 50 gigs, something I didn't sign up for last month?