Arrogant call centre agent

While listening to the voice prompts and choosing the cancellations department, I managed to get through after almost 20 minutes. A lady answered the phone and when I told her the reason for my call she very arrogantly told me I must listen to the voice prompts and choose the correct options. When I told her that's exactly what I did she very arrogantly repeated very briskly and hardly audibly what options I should select. I again said that I selected the correct options and held on for 20 minutes but realized I wasn't getting anywhere. I told her to check her attitude to which she rep**** that she will but in a dismissive manner and then promptly sounded as if she wanted to end the call. I am sorely disappointed in the arrogant tone and felt that this lady could have handled this call alot better.