arrogant and dissatisfying customer services #IHATETELKOM

So sick and tired of Telkom for the following reasons 1. Bad and disrespectful customer services 2, On the 25 of November 2020 woke up to their message that my account is in areas, after struggling to get help by phone. I decided to go to Benoni branch only to find out that I have been ****med. I now have another contract that I am not even aware of and my current account has been changed into the my old bank account that I am no longer using, my home address and contact detail were changed as well without my consent. On the 30th Nov 2020 I submitted all the documents they required at their ***** department they told me they will deal with this matter within 72 hours.

After calling them and getting no help, again I went to the branch on the 2nd of Jan 2021 only to find out that my case is still not been attended to and they deducting for both contracts in my deactivated account and no one knew about it therefore, no one is willing to resolve this matter.