Arrogance

I've just received an email from Telkom INFORMING me that as of next month they'll be billing me by email. I'm THEIR client, not vice versa. Where do they get off making a unilateral decision like this without consulting me? <br> <br> This is atrocious \customer service". Surely the polite and professional thing to do is to first ASK whether I *want* this? I don't. I still pay cash at a pay point plus I need a paper trail for SARS as I work from home and claim my telephone expenses as a tax deduction. So now thanks to their arrogance and presumption"