1 reviews | Active since Jan 2012
Arrears paid but no activation
Good day<br> <br> Yesterday at 7:30 am I paid an arrears amount reflecting on my account due to a misunderstanding between MWEB and Telkom ADSL line move which I was not advised on adequately.<br> <br> This morning at around 9 I contacted Telkom to find out when the line will be reinstated, only to be told that it will be done once payment is allocated, and I was told it takes 24 hours. <br> <br> It's now long over 24 hours,and I still have no line. The consultant who assisted on the chat, kept telling me that it will be done, she would not let me send the proof of payment to an email or a fax. Wasn't very helpful at all. Simply told me \The process has changed"and moved on to \""Thank you for contacting telkom\"" then ended the chat.<br> <br> When will my line be reinstated??? I need this to do work!<br> <br> """
We truly regret taking note of your experience. This matter will be assigned to Billing Team and feedback will be given to you. Your social media reference number is SM157158.
Regards,
Joshua
Telkom Social Media Team
We truly regret taking note of your experience. This matter will be assigned to Billing Team and feedback will be given to you. Your social media reference number is SM157158.
Regards,
Joshua
Telkom Social Media Team
