ARRANGEMENTS NOT LOGGED(*********** staff)

On the 8th of June i contacted telkom to make arrangement regarding my payment of my bill.I spoke to Mongezi he assured me that my account will not be suspended as i will have paid more than half my bill by the 23rd if June witch is the suspension date but it will not be suspended.I ask him for a reference number but he informed me that its not necessary i can just use his Name.On the 17th of June i called again (Gusia) and i was informed all is still ok.On the 23rd i went and made a payment as arranged , but on the 24th my account was suspended?Olweto informed me when the payment show it will work again.Now i am informed my arrangement was not valid because i did not get a reference number(which i asked for!!) Now i must pay the whole amount before they reconnect me?!!!Whats the point i made arrangements then? And i will be charged for the re connection fee as well!!!!This is ridiculous!!!! Why did i go trough ALL the trouble of calling them if nothing was DONE!!!!!!Thanks Telkom once again you have proofed that CUSTOMER SERVICE is non existing !!!!!! <br> I want my service reconnected TODAY!!! (and i wont pay for the re connection fee) As i did everything in my power to avoid this