arrange installation but do not pitch then just move the date

<p>i've been phoning telkom to get a new line... i spoke to a couple of people and they all confirm installation for today. i made arrangements for someone to be at home as they said on the installation it would be between 8.00 and 16.00 hours for the technicain to come and do the installation. they sent me another sms 15.15 saying my installation would take place on the 21/06/2017 when i phoned the customer care the lady who assisted me said o well your installation has been moved and there is nothing they can do...</p> <p> </p> <p>is this the sort of service the provide for new customers. my ref ********** 05 for last week was confirming installation for the 13/06/2017 now i have to wait again... this is rediculous. and if this is the sort of service i am getting i would rather cancell everything. my order no is ********** 11 telkom has no ability to solve a customers problem...</p>