ARE WE STILL ADDING COST ON PENSIONERS ACCOUNTS

Can someone at TELKOM please contact me urgently with regards to my pensioner fathers account Telkom sales has added the most expensive package on his account and we have spoken to numerous people between the call centre and the trade route mall branch First of all , no call was made to put this package on my fathers account and that already goes against the national credit act and the consumer protection act Secondly they explain the cheapest package is R200 a month which is also a lot as they are pensioners and I am a singe parent supporting them too .