Are we retrogressing with Telkom?

I app**** for a Telkom Mobile contract at the Telkom Store at Mall of Africa, firstly the reception from the agent attending was nothing short of cold. I was promised a call or SMS to confirm approval and the activation, nothing received since, visited the store again as you cannot get through to Telkom through any listed number. I have since visited the store 4 times with still no resolution to my simple mobile application and activation. The most ridiculous point of this whole experience is that one cannot call the store, or any other Telkom store, they don't have phones, (how's that! for a communications company)