Are there no technicians working for Telkom?

I have been without a Telkom landline for three weeks now. I have logged fault after fault. I have waited for an operator to answer for hours. I have wasted at least R500 on cellphone calls to Telkom waiting for 'someone' to pick up the phone only to hear people laughing and chatting in the background when I do get through. All I have had so far are limp apologies from the agent. Faults have been closed as fixed at least 6 times when no one has been near my home to fix the problem. My mother is 80 and is dying from cancer. What is wrong with Telkom. Don't they care about customer service? My nearest branch is at least half an hour away and I am a teacher with no out of office hours time to report faults to people who don't care. I have reported this to Hello Peter 5 days ago. A lady from Telkom's Social Media called Luana also gave a limp apology and promised that 'someone' would be in contact with me soon. No one has been. I am about to cancel my Telkom line for which I pay up to R700 a month for private use only, I am not a business. REF 561CWK110116 and 102CWK271215, etc , etc. Telkom is indicative of the sorry state our country is in. I am so disillusioned.