VR
Valerie R

1 reviews | Active since Jan 2010

29 Nov 2016, 07:19

ARE TELKOM TECHNICIANS IDIOTS?

<p>SINCE MY LAST POST I SPOKE TO MY SON WHO HAS HIS MASTER'S DEGREE IN INFORMATION SYSTEMS AND HE SAYS THAT TELKOM CAN DO ANY EASY TEST SIMPLY BY COMING TO MY HOUSE AND DOING A LOOP TEST, THEY ATTACH A DEVICE TO MY LINE AND THEN THEY CAN TRACE THE FAULT, AFTER 5 WEEKS WHY HAS TELKOM NOT DONE THIS? MY SON SAYS ALL TELKOM TECHNICIANS HAVE THE EQUIPMENT TO DO THIS.</p>

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Replies (2)
Telkom
Telkom's reply29 Nov 2016, 20:40
Official

Good Day,

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

VR
Valerie R's update30 Nov 2016, 08:30
Reviewer Update

Another reference number how thrilling, I am going to need a book to put all the fault numbers and reference numbers in. Not having a telephone is costing me an enormous amount of money. And they still have the nerve to send an account even though I have not had a service for the whole period, then they tell me to contact a telkom number for the billing, WITH WHAT!!