Are Meetings More Important than Customers??

I recently app**** for a 2nd contract with Telkom. Feroza Moosa handled the application and was informed that I would not be available to collect the phone and should deal with my wife once it is available. My wife was informed that the phone was ready for collection, when she arrived at the store, she was told that Feroza was on lunch and could return in half an hour. She did so, and this time, Feroza was apparently in a meeting. The lady that informed my wife, did not even make an effort to call Feroza out of her meeting, depsite my wife speaking to the same lady on both visits to the store. She just said that Feroza could not be disturbed as her meeting was important. What could be more important than attending to a client that has been in store twice, waiting for a frontline staff member? To make matters worse, Feroza, calls my wife an hour later, without even an apology for the poor service received, but tries to justify her not attending to my wife, because some mgr from jhb was in durban and needed to attend to something very urgently. To add insult to injury she is then short with my wife and says if she still wants the phone she can collect, if not, she can reallocate it.