Are calls ever answered?

I called telkom on 10210, chose option 4 to downgrade my package however my call was not answered after over 15min on 01/10/2015 and over 5min on 30/09/2015. I do not have time to sit on the phone all day waiting for Telkom to answer. They NEVER call back when you request to do so on their website and the chat to an agent feature also NEVER works.<br> <br> Please release my ADSL line into the telkom holding pool as I will be migrating to Afrihost.<br> <br> Also if possible I would like my 10GB (Now 20GB) ADSL Data to be cancelled.