Archaic porting processes

Telkom mobile Your processes are archaic and your online chats, call back, mobile stores, agents on 10213, 081 180 are incredibly ***********. For me to port my cell number from and to all other networks have been easy, enabling a smoother customer service. You on the other hand suck. I am on telkom prepaid and to port to telkom post paid is ridiculous. I have had to take time out of my work day, wait in your damn ques and get no where. You insist on me going into your damn stores to fill in a form, none of your agents are able to explain why I can't do this electronically. The response from you in store teams is its a transaction and I need to be there in person... Really.... DO YOU KNOW we open bank accounts ELECTRONICALLY, and yet I need to inconvenience myself again and come to a damn telkom store!