April 2017 Big deal = big NO

<p>I app**** for the April 2017 Big deal on Wednesday 26 April 2017. I never received feedback until I made contact with Telkom via Facebook on Sunday 30 April 2017. A call back was arranged by the FB customer service agent.</p> <p> </p> <p>I received a call from Ayanda at approximately 11:00 on 2 May 2017. Went through the process up to checking ADSL availability in my area. She discovered that my exchange speed is only 2MBPS. For that reason I was told that she would be unable to sell me the deal. I explained that I understand that I will be paying for for a line speed which I could not use. But she confirmed that the system would not allow her to sell it to me. I requested to speak to her team leader, who (reluctantly) identified himself as Tracy Nwelase. He explained to me that they would be unable to sell the deal to me.</p> <p> </p> <p>I requested to speak to his senior. He (reluctantly) informed me that Faizel Boleey would contact me. I have not received a call back from either Tracy or Faizel. I am quite sure that should I phone the sales call centre, that Tracy and Faizel do not work there.</p> <p> </p> <p>What my complaint comes down to - there should be a way to override the system. The 2MBPS deals are far more expensive and makes no economic sense to me to take it. There is also no way to tell when the exchange will be upgraded in my area. Does Telkom not want business? If I am knowledgable enough to know what I am agreeing to and would be willing to sign that I understand regarding the product I am purchasing, is that not enough?</p> <p> </p> <p>I look forward to constructive and positive feedback from Telkom.</p>