Appualling Service

<p>I was at a telkom store at the glen mall last week friday wanting to cancel my contract because it was due for an upgrade which i was not informed about until i called the call centre to ask. The service i received from Sphiwo was really terrible. He first told me they don't close or cancel contracts in stores they only do sales until i called the call centre and got confirmation that they can do it in stores. I left my documentation for them to send to the relevant department and he said i would receive an sms with a case number within an hour confirming that they have received my documents but its close to a week now and i still haven't heard anything. I am really not happy with the service i got from Sphiwo and the store because nobody was willing to assist me. </p>