Appualing service by Telkom!!!

Where do I start..let's just say i would not recommend Telkom to anyone at this stage as their mobile service provider. My cellphone line was recently suspended, on Saturday evening to exact. I phoned customer service on Sunday and was told my line will be reconnected within 5 hours. It's Wednesday!!!! Every day i have called no less then 5 times each time i deal with someone who cant assist me. My request is escalated and on more the 3 occasions i was promised that a supervisor or manager would call me. No one called me. I was Cc'd in on emails sent to line management requesting that someone call me, still nothing. i have sent emails to line managers and customer complaints...still no feedback. I have had the phone dropped on me, been given attitude and quite frankly i'm disgusted. I have dealt with helpful call operators too, bad sadly none could assist me or do more then the previous person.

I have been a customer for more then 6 years, I have 3 contracts with Telkom and I dont knew if i want to renew my contracts. at this stage i want to cancel them. I live on a farm and I'm home alone with 2 kids at night. my husband works away sometimes so he's on the road allot. We have no means to call for help when we need it. Last month the same thing happened, but this time my husband had just been in a car accident. I called customer care frantically begging her to open my line just for 2 minutes so i could call someone, as i could not locate my husband in the middle on the plantations where his bakkie had rolled don into. She responded with so i cant help you. nor him or I could phone for emergency services. She didn't even offer to assist by taking the imitative to make a call on my behalf. Telkom failed me then, and they have failed me now.

I cried yesterday out of pure frustration and helplessness. what do I do when the power goes out in a storm and my alarm doesn't work, how do I call someone for help if i need it??

I feel sorry for some consultants, because some of them really try but are let down by a system that doesn't work. I feel cheated, and this makes me sad. I have lost faith in a service provider I use to believe in.