APPROVED DEBITED THAN DECLINED

So on the 7th I app**** online for a contract got a email that i would be contacted one of the guys from the call centre called me went thru everything he said i do qualify for the package and that i would get a message stating that they will debit me within 3 working days I received the message on the 12th and on the 13th they debited me so i called to find out when will i get delivery the guy said it ready for delivery so it should be anytime soon than on the 14th i get another message saying my order has be pre-approved and they will process my order shortly i thought everything is done so i called the call centre to find out whats happening .

than the lady tells me my application was declined on the 7th when i app**** i found this totally confusing she asked for a ref number because i told her they finish debit me she says they wont debit if its declined so i gave her a ref number which was on the debit order she tells me its short

can so one please assist ive got all the messages and all your phone calls are recorded this isnt service at all

and in my house hold we already have 3 telkom packages which will end soon and im having doubts about caarring on with them i would rather move to another provider