Approved application lost

Good day,<br> In November 2015, we app**** via the internet for Telkom's offer - Smartbroadband Uncapped Wireless (futurehood). We received ticket number ***, and the application was approved during December 2015. Telkom wanted to deliver while we were on holiday, so we asked them to deliver by 11 January 2016.<br> Bu the 15th of January 2016, we started phoning Telkom and their reply was they do not have any such application. We tried to do the application again from start, but the website response is that the ID number has already app**** for this service. We even went to the local Telkom store, and they informed us that they could not find any application with that ticket number or ID number. They would escalate this matter to management. Now, after weeks of phoning and complaining, the only answer we get is \Somebody will contact us with feedback.\" <br> <br> Can it really take Telkom almost two months to resolve this matter with an existing Telkom client. Or is this futurehood just a **** from Telkom which they don't want to provide the service?<br> "