Approved application lost

Hi,<br> I am an existingTelkom client, app**** for the Future hood uncapped deal, everything was approved and ready for delivery in December 2015. I was not in town when they wanted to deliver, and so I asked them to phone me for delivery after 11 Jan 2016. Now my application does not exist! I cannot re-apply, because my ID shows I have already app****, but no one can tell me where my application is. This is my second report on Hello Peter about this. <br> And again I had no other reply from Telkom other than \they have received my querie and will soon be in contact.\"<br> After two weeks that was all response from them on Hello Peter, on facebook, that is the only response I received since my first querie on 9 Feb 2016. Everytime I ask them when someone will call me, I get the same answer. Even when I ask for a person's name to speak to, that is still the same response \" Someone will get back to me....\" <br> Now I wonder .... does the queries get actually send through to someone who can attend to it? Or does it stop at the first line of response \"We apologise for the inconvenience but someone will call you back?\" If I hear that one more time ..... I won't be responsible for my actions ...."