Appoointments no kept . Escalated complaint , no

Relocation service requested . Appointments not kept . Major inconvenience . Days off work and no pitch . Then order incorrect - linked to totally wrong service station / line . Technician came and advised he couldn't do job because of incorrect linking . No further response in over 2 weeks . Get sms today that Telkom want to come tomorrow - Really ! Must I take another day off in the hope someone has done the pre connection to correct station and that someone actually arrives to complete relocation request . I ask too that Im contacted on my cell , no response