Appointments Count for Nothing when making one.
<p>Dear Telkom. I know you guys might be busy doing something.</p> <p>But when you guys make an appointment I would like to get an answer when. It is not a diffucult answer to give. We where waiting for you since 8 o'clock this morning till 17:00 phoning 2 (12:00 and 17:00) times to check when you will be available to activate the line but not getting an answer. I think this is highly unprofessional and if there was another option availble for DSL lines in South Africa I would rather go that route but thinking that people have unlimmited leave and time on their hands just to wait around for you is very un sporty.</p> <p> </p> <p>I am giving you no STARTS again and doubt this will get fixed in the interim (maybe in six months) I have alreay payed you this month and have been without service for a week since we moved with the promise of it being activated today.</p> <p> </p> <p>Please get your act together as you where improving with client service and just in the past few months since you can't do anything within the TELKOM shops and you want everything online or via the call centers things have gone wrong.</p> <p> </p> <p>Very Unsatisfied client.</p> <p> </p> <p> </p>
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Replies (3)
Telkom's replyOfficial
06 Jun 2017, 10:22Hi edward-hill,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply06 Jun 2017, 10:22
Official
Hi edward-hill,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
's updateReviewer Update
13 Jun 2017, 16:07you just did it again. It takes me an hour to drive home. And the technician is a no show. This after aranging that you should phone me an hour before. I am losing income because of you.
's update13 Jun 2017, 16:07
Reviewer Update
you just did it again. It takes me an hour to drive home. And the technician is a no show. This after aranging that you should phone me an hour before. I am losing income because of you.
's updateReviewer Update
13 Jun 2017, 16:50The external technician arrived but it looked like he did not know what he was doing and we still do not have anything. Apparentley asupervisor will talk to my fiancé tomorrow. Why are you wasting time? I have already paid fir the month.
's update13 Jun 2017, 16:50
Reviewer Update
The external technician arrived but it looked like he did not know what he was doing and we still do not have anything. Apparentley asupervisor will talk to my fiancé tomorrow. Why are you wasting time? I have already paid fir the month.