1 reviews | Active since Aug 2015
Appointment rescheduled to the past
I have been trying to get my line transferred to my new flat. I've been living in this new flat for nearly 3 months now... I eventually got an appointment on the 27 th (***7) of August after spending around 2 hours on the phone with Telkom waiting for an operator. Note that this date was chosen by Telkom. Regardless of how inconvenient it was that I was spending literally thousands of rands on a service that I could not use I accepted the terms. Now on the 25th.. two days before my appointment... Telkom has taken the liberty to reschedule my appointment to (***8) which if we are consistent with the date format used before resides IN THE PAST. Even if we were to assume that the date is (***9)... it still finds itself in the past. I want my appointment moved back where it belongs... on the 27th of august 2015 where Telkom originally scheduled it. I don't want to be ****** of another 500 rand by a 2 week delay either. Please fix this. My order number is ***.
Thank you for allowing us the opportunity to assist further on your query.
Kindly note we have escalated your query with our Technical team.
Feedback will follow.
Reference number SM138860.
Should you need to contact us for any further questions please contact us via Email: ***.
Regards
Frank
Social Media Team
***
081 180
Thank you for allowing us the opportunity to assist further on your query.
Kindly note we have escalated your query with our Technical team.
Feedback will follow.
Reference number SM138860.
Should you need to contact us for any further questions please contact us via Email: ***.
Regards
Frank
Social Media Team
***
081 180
