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Elrina N
1 reviews | Active since Oct 2012
18 Aug 2015, 07:55
Appointment not met
I logged a call Online 3 weeks ago to move my line, 1 week after that with no response I had to log another call with call centre after holding on for 25 minutes. Then we received an SMS confirming that installation will take place on 17 August for the whole day, but NO ONE pitched for the appointment.<br> In the meantime the landline has been discontinued for more than a week now and we have no service. <br> This is POOR service delivery
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Telkom's replyOfficial
18 Aug 2015, 08:54Hello elrina1,
Please accept our humble apologies for the frustration and inconvenience caused. Our technical team shall be in contact with you to assist.
Your social media reference number is SM135668.
Regards,
Joshua
Telkom Social Media Team
Please accept our humble apologies for the frustration and inconvenience caused. Our technical team shall be in contact with you to assist.
Your social media reference number is SM135668.
Regards,
Joshua
Telkom Social Media Team
Best regards,
Telkom's reply18 Aug 2015, 08:54
Official
Hello elrina1,
Please accept our humble apologies for the frustration and inconvenience caused. Our technical team shall be in contact with you to assist.
Your social media reference number is SM135668.
Regards,
Joshua
Telkom Social Media Team
Please accept our humble apologies for the frustration and inconvenience caused. Our technical team shall be in contact with you to assist.
Your social media reference number is SM135668.
Regards,
Joshua
Telkom Social Media Team
Best regards,