Appointment NO SHOW

I move at the end of February 2015. Requested a simple line transfer to my new place. There was no line here so I had to request an installation. This was all done and requested in the first week upon my moving. I only received an appointment for installation for today. Supposedly the first slot they could help me. <br> Not only do you not get an exact appointment time, my slot was 7:30-12pm, they didn't bother pitching. I am not wasting my money trying to call 10210 AGAIN from my cellphone. I have spent collectively over 2 hours on my cellphone trying to get this sorted. I also took the day off from work specifically for this. I am a freelancer, if I don't work, I don't get payed. Simple. So I ask, why was I not communicated with that they would NOT hold their appointment? How long do I have to wait and how many more work days do I need to take off with their no shows before my landline and Adsl can be up and running? <br> I would like some answers. Telkoms service is pretty terrible in general.