Appointment made no one arrived to action

Item: Telkom
Rating: 2
Author: Jervis M

I logged a call to have our ADSL line moved, the appointment was made for yesterday 17 March 2015 no one pitched and when I called the call centre I was told that according to the Technician the request was completed. the call centre agent gave me the Technicians details I've tried calling but no answer(Bertie ***).

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Replies (1)

Telkom's replyOfficial

18 Mar 2015, 10:20

Hello Jervis,

Thank you for making contact with us.

Please be advised that we have received your query and we are attending to it right away.
We do apologize for any inconvenience caused, feedback will follow the soonest.

Here is your ***

Regards
Ntsikelelo Ngcanga
Telkom Social Media Team

Telkom's reply18 Mar 2015, 10:20

Official