Appointment made, billed, no one pitched

I called the call centre, made a booking on the 11th September for an adsl line to be moved. I got given a time and date, 17th September (Thursday). No one came. Gave it a few days and called the next Monday. The lady at the call centre did not help at all, she told me it says it had been done so it had and that's that, didn't offer any solution besides give me the number of the driver. The driver when he eventually decided to answer told me that he was not given the job and would check up, no reply. Called him when I could once again eventually get ahold of him, he had no news. Told me he had enquired but nothing, no reply. When I could eventually get ahold of him the third time, this is over a period of about 2 weeks, got ahold of him. When he said the same thing and had promised to call me back and have had no reply. I got his managers number and the manager of the managers number too with absolutely no answer, no response, I called the driver over 20 times with only being answered those 3 times with no repose. Everytime I called the driver I called the other 2 managers with no response WHATSOEVER. Absolutely disgusting service never had such horrible careless service in my life