Appointment date to move my line not fulfilled

Appointment was booked for Tuesday 3/10/2017, no technician showed up, no one called and I ended up wasting a whole day waiting for no one to come, phoned them at 15h00 and they informed me that a technician will definitely be there. No one showed up... So I escalated the next day and never received any feedback, phoned today again and they tell me no technician was assigned to my appointment on Tuesday, so you are telling me all the agents I phoned from Tuesday could not see this when I phoned them multiple times. I am currently paying for an ADSL service that I am unable to use and the service I receive gets worse every time I make a call to Telkom... will never buy any form of service whether it be phones or ADSL from Telkom especially when all you get is horrible service that causes a people to lose money