appointment confirmed and no show

so i went into a TDS to get ADSL. i have always been wary of getting anything from Telkom as all you hear are horror stories. well guess mine is one too.<br> i went to TDS Centurion on Wednesday 15 July to sign up. was not issued with an order number and despite numerous emails going to the store i still did not get one. i called the call centre on Monday 20th... expecting the worst... only took 15minutes to speak to someone. once i spoke to a lady, i got my order number which was only processed on the 19th. i was shocked as i was at the store on the 15th. i then asked when will installation take place? she rep**** the earliest will be the 27th. i said no problem. come on the 27th. now i have put in a whole day's leave and still nobody has showed up. i want the order cancelled as clearly telkom cannot keep to their own statements. i wouldalso like my time to be reimbursed as you have wasted a day as your sms states \this is a whole day event