Appointment and sticking to appointment challenges

Dear Telkom<br> Unfortunately I need to write you another message. After you rescheduled my appointment the day before I had originally requested, you missed the appointment to install my landline. No call and no one let me know. I called the call centre who advised that the technician had been dispatched. Yet no one came. The following day when I call the call centre (today) I hold on for 20 minutes and then give up. Seriously guys? At the rate that you are losing landline customers, I would've expected better service for the potential new customer. Anyway, please go ahead and cancel my application, I no longer require your \services\". Thanks for the inconvenience and wasting two days of my leave though."