Applying for Smartbroadband Uncapped Wireless

I app**** for the Smartbroadband Uncapped Wireless package via the Telkom website at the start of February.<br> <br> I have never been called or helped. I have to call the call centre and waste hours of my day for the last month trying to get an answer.<br> <br> I was told my application was denied because I can't afford it. That is utter BS. I've had a Telkom line for years and paid more than the value of the Smartbroadband Uncapped package. I sent in my payslips and a Telkom Bill as proof of my previous account. I earn more than enough.<br> <br> On the 8th of March I was told by Raymond Sabelo that I was approved for the contract. When I called in today, my application was denied again.<br> <br> I am being told that I should go in to a store and apply there. Firstly, I went to 4 different stores and each time I get told a different story regarding the Smartbroadband uncapped package. <br> Secondly, how is applying in store and online any different?<br> <br> Is it too much to ask for someone who knows anything, is helpful and actually follows up on potential clients?<br> Why is Telkom turning away perfectly good clients?<br>