Applying for ADSL, still waiting 1 year later....

I am posting here because this is last resort. We have been applying for a landline numerous times since last year. Every time it is the same story. The technician comes out telling us what we already know waisting my time to drive from work every time, that there is no infrastructure in the building we residing in and lines need to be connected to the building. We tell the walk in centre every single time we go back to re-apply as after the technician leaves there is just no follow up or feedback AT ALL. . . Lastly I phoned the manager, which never returned my calls after telling me he'd get back to me. The last time I was told by the manager that the order was handed to ISO and gave me the *** and it seems he since blocked my calls.