Applying for ADSL-No response

I initially app**** online for someone to contact me to install an ADSL line. After several months of no response I went to Bayside Mall to apply in person for the ADSL line installation. <br> Completed a form and was told that I'll be contacted by the \back office "before the end of the day. It's now been a week and still no one has called me back!<br> <br> What does one need to do before Telkom actually decide to get in touch to deliver a service??"""