Applying for a telkom line shamble

Applying for a new Telkom line is like trying to win the lottery, I app**** for a new line at my current house 4 WEEKS, last week I went into the branch (as there landline just rings ) to see if any progress had been made as I had had no contact from Telkom. I was then informed that the order was mistakingly deleted and the application would have to be redone , which I did and told that the install will be done today , in received communication via sms that confirmed time and order number , alas my enthusiasm for being able to have a landline and adsl line at my house was short lived as the technician then contacted me and told me that he was at a different address to mine, as Newcastle is a small place and my current address is not even a 5 minute drive I requested that he went and did it which he said he cannot, so for the third time in a row I had to go to the Telkom branch as there telephonic communication does not work which astounds me . The lady that helped said it will not be done today and that she cant give me a day or time because the system will not allow her to change details .<br> <br> this has been a very poor level of service and huge lack of rectifying the issue.