Applying for a phone online

I am very disappointed in the service that I have received from Telkom after applying online thinking that the process would be quick and easy I have been sent from pillar to post not knowing I had to borrow money to drive after The courier. I was promised for 3 days that my package will arrive every day before 5pm yet on the first day they came quarter past 5 and the second day I spoke to the Telkom consultant Phumzile and I was advised that my package will than arrive at the office at 2pm and then I was contacted again VIA SMS ***) and was advise that I should go and pick up the package when I got there they only gave a sim card that I have to pay for every month NO PHONE, just that I can’t get the phone until there is funds in my account, so kindly advise why should I recommend Telkom to anyone with such poor service to top it all I went into the Telkom office to explain my situation and this might look like a **** they told me to call the call centre to cancel and complain after calling the call centre they told me that I should cancel online needles to say that his online service is not very user-friendly at all. So I haven’t received any help and decided to use another network that has been very useful

SO no thank you for me