APPLYING FOR A NEW LINE IS IMPOSSIBLE

I have had the unfortunate experience trying to apply for a new Telkom ADSL line for my home.<br> 28 June 2015 i app**** for a new line.. application process took a while over the phone and they confirmed via SMS that the line will take 4-6 weeks for installation. I followed up after 4 weeks to find out its still in progress. I then left it for another 2 weeks. on calling i found out that my order was cancelled .. they could not give reasoning's for this. Another application was completed and 4 weeks past again. On following up once again i was told that i have an outstanding amount since 1999 of R498. WOW... never have i had an account and now I need to pay before I can get a new line. <br> <br> I have tried calling the sales, billing and technical departments to help and there is NO ONE THAT can assist. That I need to report this to the TELKOM ***** LINE. I call the ***** line and they need certain information for this to be logged. I now have been calling Telkom sales, billing and technical departments to get the account number and date of application and now am told I CANNOT CALL BILLING AS THEY DO NOT TAKE CALLS!! This has been the most frustrating exercise!