Apply for Fibre and Have them cut your ADSL instea

I app**** for Fibre to the Home, some how Telkom took this as Lets CUT the current ADSL I am confused at how they can see I still dont have Fibre BUT feel the need to take away my existing Internet connection i.e. ADSL when I called them to reconnect they made it a new order for ADSL this makes no sense they are at fault as no one gave them permission to cut the ADSL surely this is ******* that they are ablet o do what they want when they want and there are no repocussions every DAY I call in and I am treated like thi sis a joke or something ... so annoyed and disgusted with the level of service I am receiving