App**** twice for line to be moved to new address

I app**** online to Telkom to have my telephone/internet line moved from my old house (Wellington) to my new house (Paarl). After the first application I received an SMS informing me that I should pay the balance on the account before they can assist me. I paid the balance of R1171,01 as indicated. After that I heard nothing. I app**** online a second time to have the line moved. I have heard nothing from Telkom yet. When I phone 10210, I hold on for longer than 40 minutes. Being in a manager position, I cannot afford being on hold so long. Telkom, it will be much appreciated if you will give attention to this matter NOW!