App**** Online - Application not on their system after confirmation call that it was approved

So I went online last week to see that Telkom had a Playstation Bundle with a DSL line deal on promotion. So I jumped on the change, filled in my details online and received an email that an agent will be in contact withing 24 - 48 hours if the credit check was approved. I was contacted around an hour later to my surprise and the agent wanted to confirm all my details. So far so good. After she confirmed everything she advised me there would be a 7 - 10 day wait time for the DSL line to be installed and the PS5 to be delivered. 4 working days later I called the customer care line just to ensure everything was on track and was greeted with "Your application is not on our main system. We will escalate and an agent will contact you withing 24 - 48 hours". The agent Yolandi would not comment on the likelihood of me ever receiving my order. Again I did not even receive a confirmation email after my phone call to advise this is being handled. I will change the rating if I receive my order, if not you know why the bad rating remains.