App**** for uncapped only receive 500mb of data

<p>Good day.</p> <p> </p> <p>I really hope you can help me solve my problem</p> <p> </p> <p>I app**** for uncapped Lte @ R799 on 15July 2016. We recieved our Lte device on 22July and our sim was active from 26July.</p> <p> </p> <p>We started using our Data. Then we recieved an sms saying our Data bunle is depleted. I phoned Telkom 1 August asking assistance with our Data. The consultant told me that they wont be able to assist me because this is a 24 month contract. She reported the complaint and gave me a reference num ********** 0. That afternoon i recieved a call from telkom wich i missed. I phoned back the next morning 2 Augustus where i had to hold on for a very long time. This time the lady that help me said she could see there is a note on the system and that it said the problem has been solved. I told her that it is not solved and she emailed the person who phoned me to phone me back at 11:00. No one phoned me back.</p> <p>3August i phoned telkom again and the consultant said that there was a message on the system and that it said i must go into a telkom store and do a migration. </p> <p> </p> <p>On 6 August i went to the Kolenade Telkom and the lady that helped me said that she cant assist me and that i have to phone telkom again. She said that there is no special left in our area. She also used there instore communication on her computer and the lady that she had contact with also said i must phone telkom. The consultant helping me said i must go to the facebook page and complain there.</p> <p> </p> <p>On 9 August i wrote an email to telkom and i recieved an email back saying my email could not be deliver because the mailbox is full. So i wrote the complaint on facebook. Telkom rep**** to my message and said that they will forward the message to their mobile team to contact and assist me. I waited for a phone call and still no one phoned me back.</p> <p> </p> <p>Then i phoned them again on 11 August and the consultant helping me this time said that he can see there is a complaint on the system and that they a busy working on the problem. He gave me the new ref num ********** . </p> <p>He said he could really not assist me and that i have to wait for them to contact me.</p> <p> </p> <p>In my letter to telkom i asked them to go and listen to the phone call on 15 July and the will hear that i told the consultant several times that we want the uncapped package. This is definatly not our fault and i feel if telkom cant put us on the uncapped package for R799 i want to cancel the contract with emediate effect. I am not going to pay for a device i cant use. We were without data from 8 August. </p> <p>Worst sevice ever allready started getting legal advice</p>