App**** for new services - no feedback

i recently moved into a new place, and want to get internet, so i need them to please install/setup a new line for me. I see there are already connection inside the house, so there probably is an existing line, they just need to activate it. <br> <br> I want to setup adsl on my line, so that needs to be enabled as well.<br> <br> I asked for this 2 weeks ago, and again, last week, but no one has phoned or email me back.