FV
Fouche V

1 reviews | Active since Jul 2011

20 Jan 2017, 14:22

App**** for LTE and Received Ticket Number Nov 2016 - Yet still no service - NO Stars for Telkom

<p>I app**** for the LTE R799 offering on 29 November 2016. I went through the process and received a Ticket Number - 291 ********** 03. I tried to phone several numbers, this way that way no one can help!!!!!! Just the most frustrating process ever. On Tuesday the 17th January 2017 I received the call - The lady named Ayanda who phoned from phone number ********** 994 said she can't go ahead because there was a problem with my land line payment. This payment was only due the end of this month, therefore she could not continue? I settled the bill the next day, and pleaded to Ayanda to phone me back, who promised me she would. The dealings I had with call service staff is just the worse I have ever experienced, like they have the attitude off, well who else is going to provide you with the service, so shut up and wait. typical parastatal mentality - unprofessional - uncaring - If you were a "real" business, with actual competition and not protected as a parastatal you would have been out of business 10 years ago.</p> <p> </p> <p>The best is how they through away other business, as I was going to transfer 2 other contracts over to consolidate my payments. Phhhhewwwww I should actually be happy Ayanda is such a bad employee.</p> <p> </p> <p>SO STICK YOU LTE AND YOUR CONTRACT UP YOUR $$#$@$@$@$@$@$@$</p> <p> </p> <p>Hello Peter - Please add a special addition star for Telkom called the "No Star" or perhaps the "Telkom Rating", which is literally Zero, one star they dont even deserve.</p> <p> </p>

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Replies (1)
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Fouche V's update30 Jan 2017, 19:27
Reviewer Update

I received Hello Peter feedback from Telkom and follow up call (plus one rating). I eventually still had to go to Telkom branch in cradlestone mall, muldersdrif to sort the problem myself. Here i met a sales lady and gent. The lady, Martha, was extremly helpfull and sorted my application immedialty. (Some advice, if you want Telkom services it seems much better to go to a branch directly). Well Martha, thanks for assisting me, you saved your company some stars.