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cherise N

1 reviews | Active since Sept 2012

06 Apr 2016, 09:13

APP**** FOR LANDLINE & REQUESTED 22 TIMES CALL BAK

Hello.<br> <br> 2 weeks ago we stood in a queue for over 2 hours at the Telkom store in Clear water mall just to apply for a telephone landline at our new home which we provided all details for. We were told that within a few days someone will come to do the installation and set up and that upon the date it is active then we will get the pro-rated bill at monthend.<br> IT HAS BEEN 2 WEEKS, AND I HAVE HEARD NOTHING FROM NOBODY. I sent online complaints, call back requests and also attempted about 7 times your live chat option but nobody assisted.<br> We told the person who helped us that this needed to be installed by Friday 1 April and nothing was done.<br> I moved into a new place and when I arrived I see there is a point where a line could have already been installed but perhaps not activated so I also queries this. I still received no response.<br> <br> Kindly assist with this issue as it is disgusting to make so many attempts to be called back, emailed back etc and nobody helps <br> <br> This is not service!<br>

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Replies (1)
Telkom
Telkom's reply06 Apr 2016, 09:20
Official
Hello Cher23,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We really do apologize for any inconvenience we have cause to you.


Your reference number is: SM220916

Regards
Luleka
Telkom Social Media Team