AS
Andre S

1 reviews | Active since Jun 2015

08 Dec 2015, 13:42

App**** for Adsl line end October still no line

I app**** end October this year for a Wifi router connect to ADSL line.<br> By middle November still no feedback.<br> So I went to Telkom mobile at Ilanga mall Nelspruit. They have not even done the application in 2weeks!<br> Then I asked them why the delay.so they could not find my adress. And no called to inform me. <br> Very poor service. <br> Then they got correct adress from technical department. <br> A technicain was dispatched. He recon line not good for internet it must be fixed. So every week they make an appointment but no one shows up. And everytime we take leave from work and nobody shows up. Today I went into Telkom Ilanga mall. They could not explain why the delay. So I cancelleded my application. They have been wasting my time and annual leave for this.

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Replies (1)
Telkom
Telkom's reply08 Dec 2015, 14:08
Official
Hello andre.smith,

Thank you for making contact with us. We apologise for the frustrations you have experienced.

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.

Your reference number is: SM176029

Regards
Narriman
Telkom Social Media Team