App**** for a land line, no responce.

I moved into a retirement complex and app**** for a Land Line (without the bells and frills) at TELKOM Greenstone, the attitude from the customer facing person was my worst experience, he was rude and offish. I decided to try 10210 to apply for service, got a reference number ***A and waited, no communication from TELKOM by either SMS or Email. Have tried to get an update or progress report by dialing 10210 , either no answer/cutoff or silence or no planned progress date.<br> Where to from herer, or do I just cancel the application and not get stressed.